Case Study: Pinnacle Services achieves 200% more bills paid within 45 days and 100–150% higher early card payments with Invoiced

Pinnacle Services Reaches Peak Medical Billing Performance

Pinnacle Services, a Houston-based medical billing solutions firm, faced rising patient-responsibility balances and low collection rates for medical labs and sought a configurable A/R management platform rather than building custom software. Pinnacle chose Invoiced’s A/R platform (including its import/API tools, Smart Chasing Engine and branded payment portals) to modernize multi-channel patient billing and collections.

Using Invoiced, Pinnacle implemented automated, multi-channel reminders, lab-branded payment portals, advanced invoice templating and API-driven imports; the results were dramatic: early patient credit card payments rose 100–150%, 80% of small-balance patients paid via text/mobile, bills paid within 45 days increased 200%, and requests for paper bills fell to under 0.1%. By partnering with Invoiced, Pinnacle expanded its service offerings and delivered measurable improvements in client billing performance.

Pinnacle Services