Case Study: iWave achieves 7-day faster payments and 23% reclaimed team time with Invoiced

iWave Uses an F Word You Don’t Often Hear When It Comes to Accounts Receivable

iWave, a Charlottetown-based provider of wealth, philanthropic and biographical data on prospective donors, was struggling with a manual accounts receivable process: nearly all customer payments were processed by hand, only about 10% paid by card, cross-border card failures were common, and collections tasks were time-consuming and error-prone. Seeking a modern online payment portal and broader A/R transformation, iWave turned to Invoiced to modernize its customer payment experience and reduce manual team effort.

Invoiced implemented its A/R Cloud automation platform with real-time Sage Intacct integration and payment connectors (Stripe and GoCardless), automatically pulling invoices, running tailored collection cadences, and logging activity to Salesforce. The solution delivered an immediate surge in payments, a consistent 7-day reduction in average time to pay, roughly +23% reclaimed team time (about one week saved per month), improved team morale, and a strong ROI for iWave.

iWave

Karen Wight

VP Finance & Controller