Case Study: Dexter Solutions achieves digital self-service billing and reduced support calls with Invoiced

Dexter Solutions makes the leap to digital customer billing

Dexter Solutions, a century‑old printing company that grew through multiple acquisitions, faced mounting complexity from several legacy ERP systems and manual billing processes. To give customers self‑service billing, reduce manual effort across finance and customer service, and modernize invoicing, Dexter Solutions evaluated multiple vendors and selected Invoiced’s customer billing portal/billing platform.

Invoiced connected directly to Dexter Solutions’ ERPs, automated invoice emails, enabled online payments (including fund‑on‑file), customizable invoices, subscription billing, and reconciled payments back to each ERP. Implemented over six months, the Invoiced solution shifted many customers from mailed checks to online payments and cut the volume of billing‑related inbound calls and emails, delivering greater customer visibility and reduced manual workload.

Dexter Solutions

Bobbie Masterson

Technical Solutions Manager for IT