Case Study: Kuchnia Vikinga achieves faster complaint resolution with INVO

Kuchnia Vikinga automates customer complaints in 1 month with INVO

Kuchnia Vikinga, a dietary catering company, faced challenges with its customer complaint process, seeking to improve speed, efficiency, and reduce staff workload. They partnered with the vendor INVO to automate and streamline their complaint management system using a solution built with technologies like Thulium for queue management and Vue.js for the user interface.

INVO developed and integrated a custom complaint reporting system into Kuchnia Vikinga's workflow. The solution included online staff training and unified various complaint channels like email and social media into a single dashboard. As a result, INVO helped Kuchnia Vikinga achieve swift issue resolution, significantly improve operational efficiency, and establish a new benchmark for customer service quality in their industry.

Kuchnia Vikinga