Case Study: Tickets.com achieves 65% efficiency improvement and maximizes ticket utilization with InviteManager

Tickets.com Realizes 65 Percent Increase in Efficiency, Optimizes Ticket Use with InviteManager

Tickets.com, a leading provider of event ticketing solutions and a subsidiary of MLB Advanced Media, manages tens of thousands of tickets and suites used for client development, employee rewards and charitable giving. Before InviteManager, the company relied on spreadsheets, email and a proprietary tool, creating manual work, poor visibility and no reliable way to track usage, approvals or tax-compliant reporting across multiple markets and seasons.

By adopting InviteManager’s cloud-based ticket-management SaaS, Tickets.com automated inventory uploads, centralized requests and approvals, and gained real-time reports on usage, top users and business impact. The system delivered a measurable 65% improvement in administrative efficiency in year one, dramatically reduced wasted tickets, and improved utilization in hot markets to as much as 97%, helping the company maximize the value of its ticket assets.

Tickets.com

Tami Fox

Analyst, Business Operations