Case Study: a top 50 startup improves RAG chatbot relevance with Invisible Technologies

Improving relevancy in RAG model for top contextual conversation startup

A top 50 startup was facing a challenge with its RAG chatbots, which struggled to maintain accurate and consistent personas during group conversations, undermining user trust. To address this, they partnered with Invisible Technologies for expert evaluation services.

Invisible Technologies implemented a solution where their team performed weekly human evaluations of model conversations to assess factual accuracy and flow. They then provided improved, niche search prompting tailored to the chatbots' specific personas. This led to enhanced model performance, transforming the group chats into more engaging and deeply relevant conversations for the startup's millions of users.