Case Study: a large insurance provider achieves 10x ROI with Invisible Technologies

Delivering a 10x ROI for a renters insurance provider

A a major operational bottleneck. As their business grew, their manual payment dispute resolution process became increasingly complex and costly, making it unsustainable to scale effectively without sacrificing their high win rate. They partnered with Invisible Technologies to find a cost-effective and scalable solution.

Invisible Technologies redesigned the entire payment dispute resolution process and engineered two custom automations. The first automation refined the claims process with end-to-end address validation, while the second streamlined user record updates to reduce disputes. This expert process, combined with evidence submission by Invisible's team, led the client to achieve a 10x ROI in won disputes within a single year and successfully decoupled their scaling operations from increased costs.