Case Study: Headway achieves 8x faster claims processing with Invisible Technologies

Achieving 8x faster claims processing for Headway

Headway, a health-tech company, faced a major challenge with its insurance validation process. As the company scaled, its internal teams were spending too much time on this key step, which resulted in slow reimbursement cycles and a poor patient experience. To address this, they partnered with Invisible Technologies for an Intelligent Operations solution.

Invisible Technologies optimized the workflow by implementing batching and parallel processing strategies, triaging tickets by state and insurance provider. This solution was executed by their skilled global workforce. The results were an 8x faster claims processing speed, a 37% cost reduction compared to Headway's internal team, and a 57% cost reduction compared to their previous BPO provider.

Headway