Case Study: Service Group achieves greater reliability and faster releases with Inventive

Custom built web application software replaces outdated paper based system

Service Group partnered with Inventive to salvage its Dealer Portal project after struggling with a legacy system that had more than 50 integrations, an outdated interface, and frequent outages that disrupted dealerships and customers. The goal was to replace the unstable, paper-based contracting process with a modern web application for F&I users to create, sign, remit, and void service contracts.

Inventive rebuilt the solution as a cloud-based Dealer Portal hosted in Azure, using .NET and React, and added a highly available cloud architecture, an abstraction layer between the mainframe and vendors, and a redesigned responsive UI. The result was a more reliable and user-friendly platform that reduced downtime, improved retention and acquisition, accelerated releases, and contributed to Service Group being acquired due to its superior technology solution.

Service Group