Case Study: U.S. Based Healthcare Provider of Physical Therapy Service improves billing and claims processing efficiency with Invensis

U.S. Based Healthcare Provider of Physical Therapy Service - Customer Case Study

A rapidly growing U.S.-based healthcare provider of physical therapy services needed help with non-core administrative work tied to medical billing, insurance verification, and patient notification. As the company expanded across locations in the U.S., handling insurance claims, resubmissions, and denials was taking significant time and resources, with the risk of losing as much as 24% in uncollected revenue. The provider turned to Invensis for healthcare BPO services.

Invensis analyzed the client’s processes, then outsourced patient calling, medical billing, insurance verification, patient invoice processing, and insurance follow-up under defined SOPs and trained teams. The project improved efficiency, cost savings, and customer satisfaction, and by the end the team was processing 650+ insurance verification forms per month, 150 voice call mails per week, and 150 line items of EOBs per day.