Case Study: U.K. Based Global Document Management Technology Solution achieves 99% accurate data capture with Invensis

U.K. Based Global Document Management Technology Solution - Customer Case Study

The U.K. Based Global Document Management Technology Solution worked with Invensis to handle swift and accurate manual data entry of customer details from large volumes of product registration and guarantee forms in French and German. Because manual data capture was not a core competency, the company chose to outsource the task rather than build the capability internally.

Invensis set up secure FTP file sharing, trained personnel on the French and German field names, and processed handwritten form details into Excel. The partnership has continued since 2012, with more than 20,000 handwritten forms processed each month, 99% accuracy in manual data capture, improved process efficiency, and completion within the required turnaround time.