Case Study: Popular Food Delivery Service Provider improves order accuracy and saves 48% with Invensis

Popular Food Delivery Service Provider - Customer Case Study

Popular Food Delivery Service Provider, a UK-wide food delivery portal linking restaurants and customers, needed help improving order management. It was struggling with inaccuracies in order taking, wrong food deliveries, and rising costs and food waste, and it wanted to focus more on technology, marketing, and expanding its restaurant network. The company turned to Invensis for CRM-related order management support.

Invensis handled the portal’s backend CRM database, including data entry, data processing, data cleansing, and communication between the client, restaurants, and customers. The result was 500-1000 orders processed per day, 48% cost savings, improved order accuracy, and better customer and restaurant partner satisfaction, with customers giving 4/5 ratings for the process.