Case Study: Largest Customs Brokerage and Logistics Firms achieves 99% B3 form processing accuracy with Invensis

Largest Customs Brokerage and Logistics Firms - Customer Case Study

Largest Customs Brokerage and Logistics Firms, one of the largest customs brokerage and logistics firms in Canada with operations across North America, needed help speeding up B3 form generation for shipments moving from the U.S. to Canada. Its in-house staff was not trained to handle the growing volume, which caused backlogs and risked holding shipments at the border.

Invensis provided customs brokerage and logistics BPO support, including document separation and indexing, data entry into the ITMR4 system, automatic B3 form generation, and transmission to CBSA through ACROSS and CADEX. The work reached 12,000+ B3 forms per month, cut operational cost by 50%, improved document processing accuracy to 99%, and delivered a 20% year-on-year increase in processed documents, along with faster turnaround times and better customer service.