Case Study: Worldwide Hotel and Resort increases back office productivity by 72% with Invensis

Global Hospitality Chain Increases Back Office Productivity by 72%

Worldwide Hotel and Resort, a worldwide hotel and resort chain, needed a more efficient way to process the large volume of customer forms it received each day. The back office work was taking time away from customer service, and the company needed the data organized into an easy-to-use database.

Invensis handled scanned images of check-in forms, promo slips, resort cards, and competition entry forms, transcribing them into Excel spreadsheets and removing redundant data. Over the 7-year relationship, Invensis processed about 15.2 million documents, increased back office productivity by 72%, improved processing accuracy by 15%, and cut costs by 40%.