Case Study: Canadian Customs Brokerage Firm increases document processing output by 1400% with Invensis

Canadian Customs Brokerage Firm - Customer Case Study

Canadian Customs Brokerage Firm, one of the largest international customs brokers in Canada, needed faster and more accurate processing of Canadian customs forms to support CADEX submissions to the Canada Border Services Agency. It turned to Invensis for customs brokerage BPO services to reduce document processing times, improve accuracy, and help shipments clear on time.

Invensis streamlined the workflow, added quality assurance, and scaled support across LVS, HVS, RMD Live, NAFTA Verification, and Ratings processes. The result was a 1400% increase in document processing output from 2007 to 2013, from 24,000 customs documents to more than 360,000, along with 99.5% data entry accuracy and cost savings of 40%-50%.