Case Study: Deel boosts QA productivity and insights with Intryc

How Deel streamlined their Support QA and cut their costs in half

Deel, a major HR and payroll platform, faced challenges with its legacy support QA tool, which was inflexible, administratively burdensome, and generated unreliable data. This created inefficiencies, slowed down performance, and hindered the company's ability to quickly identify and resolve customer issues. They turned to vendor Intryc and its AI-assisted QA platform for a modern solution.

Intryc provided a robust and agile platform that streamlined Deel's entire QA process with flexible sampling, dynamic workload distribution, and superior reporting. As a result, Deel boosted its team's productivity by 40% and increased actionable insights uncovered through QA by 130% within just three months. The Intryc solution also minimized time spent on manual investigations and enabled faster, data-driven decision-making.

Deel

Jorge Portillo

QA Lead, Operational Excellence