Case Study: Pact-One Solutions achieves rapid ransomware recovery and restores patient data with Intronis cloud backup

Ransomware Meets Its Match with Intronis

Pact-One Solutions, an MSP serving mainly dental practices, faced a crisis when a cosmetic dental client was hit by the CryptoLocker ransomware that encrypted nearly 1 TB of files while the practice’s self-managed local backup had not been running. With patient charts, X‑rays and payment records inaccessible, the practice risked paying a ransom and potential HIPAA penalties for failing to produce records.

Because Pact-One had been backing up the client to Intronis cloud with file versioning, none of the clean versions were lost; Intronis copied the account to an encrypted drive that was overnighted for a rapid restore. The team restored all critical data by the next day, avoided the ransom and compliance issues, and the customer has since added a more reliable local backup to complement Intronis for faster recovery.

Pact-One Solutions

Dan Edwards

Founder and CEO of IT management,Pact-One Solutions