Case Study: Ekaru achieves lower labor costs and increased profitability with Intronis

Intronis Changes MSP’s Lightsfrom Red to Green

Ekaru, a 10-person MSP in Westford, MA serving SMBs in finance, healthcare and legal, was transitioning from a VAR model to standardized managed services but was bogged down by unreliable backup software. Their previous solution generated frequent false alerts, required separate logins outside their RMM, and forced engineers to spend excessive time investigating errors, driving up labor costs and hampering profitability.

Ekaru trialed and then deployed Intronis’ cloud backup integrated with their Autotask PSA and Continuum RMM, migrating clients to a single, secure portal with end-to-end encryption and customizable failure alerts. The switch reduced false positives, consolidated monitoring, lowered labor costs, improved compliance, and quickly shifted their operations “from red to green,” boosting profitability and service visibility.

Ekaru

Ann Westerheim

Founder and President