Case Study: Daystar Inc. achieves 75% reduction in backup labor and rapid ransomware recovery with Intronis Managed Backup Service

DPaaS by Intronis: The Key to Managed Services Efficiency

Daystar Inc., a 25-person MSP serving hospitality and energy customers, struggled to scale profitably because its legacy backup and disaster-recovery solution generated constant, unclear alerts and slow vendor support. Technicians spent excessive time triaging false alarms and troubleshooting, creating a major operational bottleneck that ate into margins.

Daystar moved to Intronis’ Managed Backup and the ECHOplatform—with ConnectWise and LabTech integrations and an optional Partner Service Engineer—so backups are centrally managed and only real issues are escalated. The change cut new-client setup time by more than half, reduced time spent on backup problems by over 75% (saving 100+ hours/month), and enabled rapid recovery in a CryptoLocker incident (2 TB restored overnight), improving business continuity, lowering labor costs, and boosting profitability.

Daystar Inc.

Nicholas Cook

Systems Administrator