Case Study: Osler achieves superior client experiences with Introhive

Osler, Hoskin & Harcourt LLP invests in relationship intelligence automation to deliver superior client experiences

Osler, Hoskin & Harcourt LLP (Osler), a Toronto-based law firm with 470+ lawyers, engaged Introhive as it worked to become more client-centric. Faced with static, siloed and incomplete client data and a need to drive adoption of its OnePlace CRM, Osler sought Introhive’s relationship intelligence and CRM automation services to improve data quality and deliver a consistent, proactive client experience.

Introhive implemented automated Activity and Contact Sync, a Relationship Graph, AI-powered data enrichment and Pre-Meeting Digests to capture, enrich and surface client insights directly in OnePlace. As a result, Introhive enriched 285,488 key contacts, identified and scored 88,280 new relationships, and saved Osler 78.75 hours of administrative time per month, enabling stronger CRM adoption and more consistent, actionable client engagement.

Osler

Harshal Dalal

Director, Client & Marketing Operations