Case Study: Lupton Fawcett LLP achieves 350% ROI and increased client satisfaction with Introhive

Lupton Fawcett invests in relationship intelligence to increase client satisfaction and realizes a 350% return on investment

Lupton Fawcett LLP, a commercial law firm with 280+ specialists across Leeds, Sheffield and York, faced challenges around cross-firm collaboration, client experience management, succession planning and low CRM adoption due to manual data entry. To address this, the firm selected Introhive’s AI-powered relationship intelligence and data automation platform to integrate with its Microsoft Dynamics CRM and automate contact and activity capture.

Introhive implemented Contact and Activity Sync, firm-wide relationship mapping and scoring, client engagement tracking and automated pre-meeting digests to enrich and sync data into Dynamics. The deployment delivered a 350% return on investment in the first nine months, a 220% increase in CRM contact data accuracy, 213% more activities synced, 22,000+ contacts enriched and hundreds of hours saved (675+ on pre-meeting research and 440+ by attorneys), boosting CRM adoption, succession planning and cross-sell opportunities for Lupton Fawcett LLP.

Lupton Fawcett LLP

Neil Cormack

Head of Business Development & Marketing, Senior Associate