Case Study: LBMC achieves 567% ROI in time savings and boosts client experience with Introhive

LBMC Realizes 567% ROI in Time Savings and Delivers Enhanced Customer Experience Management with Introhive

LBMC, the largest professional services provider in Tennessee and a U.S. Top 50 firm serving 10,000+ clients, needed to centralize disparate client data, increase Microsoft Dynamics CRM adoption, and deliver automated client intelligence without adding work for busy professionals. To address these challenges they partnered with Introhive and deployed Introhive’s AI-driven platform—including CRM data automation, relationship mapping, and pre-meeting digest reports integrated into Microsoft Dynamics and email.

Introhive implemented automated contact and activity syncing, on-demand relationship insights, relationship scoring, and firm-wide analytics plus user training, driving rapid adoption across LBMC. In the first 90 days LBMC realized a 567% ROI from time savings ($197,115 total), saved 876 professional hours, identified 250,500 business contacts, and mapped 77,967 individual relationships—helping LBMC improve client experience management and accelerate business development.

LBMC

Suzanne Reed

Head of Marketing