Case Study: Gould & Ratner LLP achieves clean, enriched CRM data and higher attorney adoption with Introhive

Gould & Ratner LLP Puts Their Legacy Contact Database to Work

Gould + Ratner, a Chicago-based law firm with decades of experience and roughly 50 attorneys, faced a tangled legacy CRM of about 40,000 contacts with duplicates, incomplete records, and inconsistent entries that limited business development. To fix this without a costly manual cleanse, Gould + Ratner deployed Introhive’s CRM Automation Platform alongside OnePlace CRM to improve data quality, reduce manual entry, and boost CRM adoption.

Introhive cleaned, enriched and mapped the firm’s contact data into OnePlace, delivering relationship intelligence and automation that made CRM records accurate and actionable. As a result Introhive analyzed 9,000+ companies, identified and scored 100,000+ relationships (76% of which were previously unknown), uncovered 14% C‑level contacts among new discoveries, increased attorney CRM use, and saved Gould + Ratner about $40,000 in contact enrichment costs.

Gould + Ratner

John Byrne

Chief Marketing Officer