Case Study: Texas Roadhouse achieves a rapid COVID-19 pivot to takeout and centralized communications with IntranetPro

How IntranetPro helped pivot business during the COVID-19 pandemic

Texas Roadhouse, a U.S. steakhouse chain with 700+ locations and roughly 70,000 employees, faced an urgent operational pivot when COVID-19 forced the business from ~95% dine-in to nearly 100% take-out/drive-thru. After selecting IntranetPro (deployed as THRXLive) in 2018 for its ease of use and communications features, Texas Roadhouse relied on the platform to centralize crisis communications, training and guidance across its national footprint.

Using IntranetPro’s Featured News and Documents on THRXLive, Texas Roadhouse built a Coronavirus Resource Center as a single source of truth, published training and reopening materials, and stocked 400+ customizable templates for local operators. The intranet cut down on millions of emails, sped distribution of critical content to 700+ locations, generated tens of thousands of engagements (more than 18,000 month-to-date in analytics), and helped surface successful local initiatives — outcomes driven by IntranetPro that supported a fast, effective business pivot and external recognition for the company’s COVID response.

Texas Roadhouse

Amanda Norton

Communications Manager