Case Study: Verity Credit Union boosts intranet satisfaction 167% and centralizes documents with Intranet Connections

Verity Credit Union - Customer Case Study

Verity Credit Union, a Seattle-based credit union with eight branches, struggled with a difficult-to-administer intranet that left staff saving procedures to individual network drives and relied on paper-based forms that got lost during approvals. To centralize resources and automate processes, Verity selected Source (Source by IC Thrive) from Intranet Connections to replace their old system.

Intranet Connections implemented a simple, organized intranet that centralized documents and policies, introduced blogging, kudos and discussion apps to improve communication, and moved paper forms online with automated approval tracking. The change drove measurable adoption—satisfaction rose from 3/10 to 8/10 (a 167% increase)—reduced all-staff emails, improved morale and gave Verity peace of mind that forms and procedures are tracked and up to date.

Verity Credit Union

Sasha Kemble

Knowledge Management Specialist