Case Study: Metro Vancouver Transit Police achieves an engaging, redesigned intranet with Intranet Connections' Tailored Experience

The Metro Vancouver Transit Police redesign their intranet

Metro Vancouver Transit Police had been using Intranet Connections’ intranet software (internally called Cufflink) since 2010 but by 2020 the site was “functional but chunky and basic.” Employees reported poor findability, inconsistent content organization, technical issues, and no trained super-users, leaving internal communications under‑engaged and in need of a focused update.

Intranet Connections ran its Tailored Experience—starting with an audit and weekly collaboration—to redesign the homepage, improve governance and navigation, and add features like an office events calendar, a buy-and-sell app, updated menus and quick polls. The relaunch delivered a fresher, more usable intranet that boosted employee visits and engagement, earned senior‑management approval, and empowered the communications advisor to take ownership; Intranet Connections’ Tailored Experience also typically yields faster launches (about 75% faster) and broader project involvement.

Metro Vancouver Transit Police

Almas Meherally

Communications Advisor