Case Study: Gold Coast Hospital achieves streamlined workflows, improved communication and training with Intranet Connections

Gold Coast Hospital - Customer Case Study

Gold Coast Hospital, a 968‑bed Queensland Health facility with about 350 staff across two campuses, needed an intranet to bring the hospital together, improve business processes and productivity, and support staff and patient workflows — particularly in the Emergency Department. After evaluating options, they selected Intranet Connections to provide an easy‑to‑use social intranet that frontline, non‑technical users could manage without creating a single‑person bottleneck.

Intranet Connections delivered an intuitive intranet with drag‑and‑drop Application and Form Builders and built‑in workflows, enabling staff to create credentialing tests, online training modules and to move the Pathways Program and ER referral forms fully online. By using Intranet Connections, Gold Coast Hospital eliminated paper forms, automated referrals and notifications to nurses, enabled immediate test grading and decentralized content administration — improvements that boosted communication and training across two campuses and produced significant time‑cost savings while helping to make care safer.

Gold Coast Hospital

Leo Marneros

Director of Emergency Training