Case Study: Florence Bank reenergizes employee engagement and streamlines processes with Intranet Connections

Florence Bank reinvents its company intranet

Florence Bank, a 215‑person mutual savings bank in Massachusetts, faced an aging, custom-built intranet that was hard to maintain, lacked search and social features, and required IT help for routine updates. To modernize employee engagement and streamline content management, Florence Bank selected Intranet Connections and its company intranet solution.

Intranet Connections implemented a feature-rich, intuitive intranet with Google‑like search, configurable widgets, online forms and analytics, plus responsive vendor support. The new Intranet Connections platform reenergized staff (many now volunteer to manage team pages), enabled the bank to double the number of forms created and maintained each week, and cut the IT form‑support burden that had previously generated three to four weekly help calls.

Florence Bank

David Limero

Vice President and Information Technology Manager