Case Study: District of West Vancouver achieves streamlined approvals and a connected workforce with Intranet Connections

District of West Vancouver - Customer Case Study

The District of West Vancouver, a municipal government serving over 40,000 residents with more than 750 full‑time equivalent employees, needed a better way for staff to find one another and keep organizational information current. Facing an outdated document storage system and no employee communication platform, employees couldn’t reliably look up phone numbers, track new hires, or coordinate across teams. The District engaged Intranet Connections to deliver an intranet platform with dynamic organizational charts and employee communication tools.

Intranet Connections implemented a centralized intranet featuring dynamic org charts, electronic forms with automated routing, a searchable employee phone registry, a unified application/links launch point, and anonymous feedback functionality. The solution streamlined approval workflows (eliminating manual routing, reducing paper use and human error), improved staff discovery across 750+ employees, standardized processes, and generated more candid, actionable employee feedback—becoming one of the District’s most widely used electronic resources.

District of West Vancouver

Donna Powers

Director of IT