Case Study: InTouch Credit Union achieves 100% intranet adoption and centralized document control with Intranet Connections

100% Intranet Adoption & Intranet Satisfaction

Intouch Credit Union, a member-owned financial institution with 85,000 members and about 205 employees, struggled with scattered documents, missed communications and an overburdened static intranet that left staff unable to find the resources needed to do their jobs. Seeking a credit-union-focused platform, Intouch selected Intranet Connections and its IC intranet solution to centralize documents, communications and processes.

Intranet Connections implemented IC as a scalable intranet, migrating over 1,000 documents, SOPs and business procedures onto a single platform with version control, delegated administration and integrated apps for events, recognition and blogs. The result: 100% intranet adoption (every employee logs in daily), faster access to approved documents, simplified permissioning, major time savings (Marketing now spends minutes per week managing the site), and measurable process improvements from streamlined onboarding to volunteer sign-ups. Intranet Connections continues to partner with Intouch to refine the platform.

Intouch Credit Union

Meg Yates

Senior Marketing Representative