Case Study: Paladin Realty achieves cost consolidation and peace of mind with Intradyn

Why Paladin Realty Switched from Smarsh to Intradyn

Paladins, a leading institutional real estate fund manager with investments across Latin America, faced persistent problems with its former archiving vendor Smarsh: opaque pricing, unexpected per‑user surcharges, poor customer support and a disputed contract termination. Executive assistant Elizabeth McDonnell led the search for a new solution and selected Intradyn’s Email Archiving Solution to address these issues.

Intradyn implemented a flat‑rate, storage‑based archiving service with no per‑user fees, plus a daily status dashboard that reports product status, maintenance dates, emails captured, unindexable documents and hard‑drive utilization. The switch to Intradyn eliminated the billing surprises and reduced time spent on disputes, restored reliable technical support through a dedicated account executive, and gave Paladins measurable visibility into archive health and usage.

Paladins

Elizabeth McDonnell

Executive Assistant