Case Study: City of Urbana improves FOIA request efficiency with Intradyn archiving

City of Urbana - Customer Case Study

The City of Urbana, Illinois, needed a faster way to handle Freedom of Information Act (FOIA) email requests, which were consuming hours or even days of IT staff time. As requests increased during COVID-19, the city looked for an archiving solution that could reduce the burden on its centralized IT team. Intradyn’s email archiving platform was evaluated as part of the city’s RFP process.

Intradyn implemented an on-premise email archiving solution for the City of Urbana, with delegated access for the legal team and the added flexibility of cloud or on-premise deployment options. The result was a major improvement in FOIA response efficiency: IT was removed from the response chain, speeding up requests and eliminating the previous drain on staff time. The archive also made email searching easier for employees, and Intradyn’s support helped resolve social media archiving challenges with a third-party provider.

City of Urbana

Sanford Hess

IT Director