Case Study: Willow Bend Pediatrics increases well visits with Intrado Healthcare recall outreach

Willow Bend Pediatrics Increases Well Visits Through Recall Outreach

Willow Bend Pediatrics, a five-provider practice in Plano, Texas, needed a better way to manage well-visit recall outreach, especially during the busy back-to-school season when parents delayed scheduling until the end of summer. Previously, the practice relied on costly postcard reminders with relatively low response rates, making it difficult to spread visits more evenly and reduce schedule pressure.

Intrado Healthcare’s West automated voice notification solution replaced the postcard program and helped educate parents and prompt them to schedule earlier. The results were strong: recall responses reached as high as 60%, monthly well visits increased by up to 13%, the practice saw 267 more visits over June-August 2014 compared with the prior year, and estimated revenue rose by $43,770 over three months, while recall communication costs dropped by about 75%.

Willow Bend Pediatrics

Shelly Abercrombie

Office Manager