Case Study: United Regional reduces no-shows and boosts collections with Intrado Healthcare

United Regional Confirms, Retains and Collects through Automated Notifications

United Regional partnered with Intrado Healthcare to improve patient communications and address several operational challenges, including high no-show rates, limited staff time for manual reminder calls, and lost revenue from unfilled appointments and overdue balances. By shifting appointment and payment outreach to an automated notifications service, the hospital aimed to make patient contact more consistent and effective.

Intrado Healthcare’s automated notifications helped United Regional reduce its surgery preadmission no-show rate from 11% to 6%, a 45% improvement. The solution also enabled the team to refill 177 of 273 cancelled appointments, retaining 65% of openings and protecting an estimated $73,591 in revenue, while payment reminders generated $127,420 in collections and roughly 127x return on investment.

United Regional