Case Study: Healthcare Partners improves patient satisfaction with Intrado Healthcare's TeleVox Solutions

Healthcare Partners - Customer Case Study

Healthcare Partners worked with Intrado Healthcare, using TeleVox Solutions, to measure patient satisfaction among more than 2,200 members enrolled in its disease management program. The goal was to better understand the patient experience and identify opportunities to improve care and support.

Intrado Healthcare implemented automated outbound phone surveys that called patients in the early evening, left messages for unanswered calls, and retried them the next morning. The campaign reached 42% live answer, generated a 43% participation rate among those reached, and achieved an 89% completion rate, with 364 patients finishing the 10-question survey in about five minutes.

Healthcare Partners