Intradiem

Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Their patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.

Case Studies

Showing 15 Intradiem Customer Success Stories

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How Centrica Manages Remote Agents with Automation

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Financial Services Company - Customer Case Study

Fortune 500 Financial Services Company Leverages Existing Technology for Agent Development and Operational Efficiency

Customer Service Teams See Drastic Productivity and Engagement Improvements

Insurance Company - Customer Case Study

Leading Insurer - Customer Case Study

Leading Learning Management Company - Customer Case Study

Leading Telecom Company - Customer Case Study

Leading Telecom Company - Customer Case Study

Leverages Agents Across Channels Creating A 5% Labor Savings

Generates A 1% Adherence Improvement By Helping Agents Stay On Time

Creates A Better Development Program Resulting In 3.5% Agent Productivity Savings

Telecom Leader - Customer Case Study

Reduces Handle Time By 4 Seconds And Takes Out $7M Cost With A Total Of 10X Return Using Full Automation

Healthcare Company Improves Productivity and Engagement for Remote Agents

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