Intradiem B2B Case Studies & Customer Successes

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Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Their patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.

Case Studies

Showing 23 Intradiem Customer Success Stories

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a financial services company delivers 100,000 training hours and improves agent well-being with Intradiem and Thrive Global

Centrica boosts remote agent training and engagement with Intradiem

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Centrica boosts remote agent training and engagement with Intradiem

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Financial Services Company - Customer Case Study

a Fortune 500 financial services company saves $3 million with Intradiem contact center automation

a fortune 500 global insurance company delivers 3,000 coaching sessions with Intradiem

hospitality group delivers 46,500 agent trainings with Intradiem

an iconic home improvement retailer cuts hold time by 16 seconds with Intradiem

Insurance Company - Customer Case Study

Leading Insurer - Customer Case Study

Leading Learning Management Company - Customer Case Study

a leading North American bank achieves $6.1M in annual savings with Intradiem customer service automation

Leading Telecom Company - Customer Case Study

Leading Telecom Company - Customer Case Study

Leverages Agents Across Channels Creating A 5% Labor Savings

Creates A Better Development Program Resulting In 3.5% Agent Productivity Savings

Generates A 1% Adherence Improvement By Helping Agents Stay On Time

a major online home goods retailer achieves double-digit contact center efficiency gains with Intradiem

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a multinational financial services company achieves $50M+ in yearly savings with Intradiem

Telecom Leader - Customer Case Study

Reduces Handle Time By 4 Seconds And Takes Out $7M Cost With A Total Of 10X Return Using Full Automation

Healthcare Company Improves Productivity and Engagement for Remote Agents

Virgin Media Cuts Call Handle Time with Intradiem Automation

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