Case Study: Calix achieves rapid RMA control and deeper manufacturing insights with IntraStage

Calix - Customer Case Study

Calix, a high‑volume manufacturer of communication devices, needed to better track and control its Returned Materials Authorization (RMA) process because RMA data directly affected customer satisfaction and profitability. Facing the urgent requirement to replace two incomplete, poorly integrated RMA/FRACAS systems in under a month, Calix engaged IntraStage to deliver a rapid, integrated solution.

IntraStage implemented a staged deployment using its BlackBelt data model and ETL capabilities, rapidly rolling out Return Analysis and IntraStage BlackBelt products to capture, track and control new RMA events and provide custom executive and drill‑down reports. The 30‑day data import and reporting turnaround was achieved, internal users were trained to self‑serve reporting (saving time), and Calix gained deeper, previously unseen analytics that correlated manufacturing performance with RMA results, improving visibility into business‑critical processes.

Calix