Case Study: Winston Solicitors achieves streamlined case management and fewer client calls with InTouch Conveyancing Software

Why Winston Solicitors chose InTouch as their case management system to help them deliver a better client experience

Winston Solicitors, an established law firm, sought to replace its end-of-life case management system. The firm needed a more modern, user-friendly, and adaptable solution to handle its diverse practice areas. They selected InTouch Conveyancing Software to address this challenge.

InTouch provided an adaptable case management system featuring an interactive client portal and configurable workflows. The implementation, which included setup support, led to significant results, including a reduction in phone calls from clients and referrers due to automatic updates. According to Winston Solicitors, InTouch also saved time through the use of templated communications and received positive client feedback on the new portal.

Winston Solicitors