Case Study: Michelle O’Shea and Co achieves greater efficiency and less client chasing with InTouch Conveyancing Software

Michelle O’Shea and Co cuts progress-chasing and manual work with InTouch

Michelle O’Shea and Co, a firm of licensed conveyancers, faced challenges with its manual, paper-based system that was slow, repetitive, and difficult to track across a growing caseload. They were introduced to InTouch Conveyancing Software and sought its case management system to automate progress updates and reduce the time spent on routine client chasing.

InTouch implemented a solution featuring automated case updates, smart document templates, and key integrations. This provided Michelle O’Shea and Co with significant time savings, reduced paper costs, and higher daily productivity. The firm also benefited from integrated accounts and streamlined processes with partners like Quantus and Thirdfort, which cut down on double-entry and portal hopping.

Michelle O’Shea and Co