Case Study: Wayside Dental Centre achieves 80%+ appointment confirmations, 500% more patient reviews and 3+ hours saved per day with Intiveo

Wayside Dental Centre has seen a 500% increase in patient reviews

Wayside Dental Centre, a busy general dental practice seeing about 200 patients a day, needed a better way to manage patient communications and reduce manual work. They chose Intiveo for its ability to integrate with their practice management system and automate appointment reminders, aiming to improve efficiency, confirmation rates and overall patient service.

Intiveo implemented automated SMS, email and voice reminders, integrated data syncing, and the Social Reviews add-on to streamline workflows and solicit feedback. As a result, Wayside Dental Centre achieved over 80% appointment confirmations, a 500% increase in online reviews (400+ reviews in three years), more than three hours saved per day for staff, fewer no-shows and cancellations, and improved patient preparedness — all delivered through Intiveo.

Wayside Dental Centre

Patricia

Office Manager