Case Study: Slipacoff Dental Centre achieves 3 hours/day time savings and 70% pre-appointment paperwork completion with Intiveo

Slipacoff Dental Centre - Customer Case Study

Slipacoff Dental Centre, a family dental practice in Sarnia, Ontario, faced a major administrative burden: front-desk staff spent 2–3 hours daily manually calling patients to confirm appointments. To address this, they partnered with Intiveo and adopted Intiveo’s automated patient communication platform to handle reminders, confirmations, recalls and screening forms.

Intiveo implemented automated texts and emails, two-way chat for a virtual waiting room, and Covid-19 wellness screening forms, enabling patients to complete paperwork before arrival. As a result, Slipacoff Dental Centre saved about 3 hours per day, achieved a 70% pre-appointment paperwork completion rate, improved patient communications, and gained the ability to reschedule symptomatic patients quickly — all delivered by Intiveo.

Slipacoff Dental Centre

Lisa

Office Manager