Case Study: Silicon Valley Surgical Arts achieves an 83% increase in appointment confirmations and 2 hours of daily time savings with Intiveo

Silicon Valley Surgical Arts - Customer Case Study

Silicon Valley Surgical Arts (SVSA) is a high‑volume oral/maxillofacial surgery practice in Silicon Valley (two rotating doctors, ~18 patients/day) that struggled with low appointment confirmations, outdated communication software, and staff spending roughly 2 hours daily on phone confirmations—putting revenue at risk. To address this, SVSA implemented Intiveo’s patient communication platform, including customizable email and text messaging for reminders and follow‑ups.

Intiveo deployed personalized appointment reminders, pre‑op instructions, and post‑op check‑ins via text and email, which patients preferred to phone calls. As a result, SVSA saw an 83% increase in confirmation rates, recovered about 2 hours of staff time each day for higher‑value work, improved patient adherence to fasting and prep instructions, and reported higher overall patient satisfaction.

Silicon Valley Surgical Arts

Karina

Office Manager