Case Study: Sharma Oral Surgery achieves seamless onboarding and customized pre- and post-operative patient communication with Intiveo

Sharma Oral Surgery - Customer Case Study

Sharma Oral Surgery is a full‑scope oral and maxillofacial surgery practice that struggled with generic patient communication tools like Sesame and Demand Force, which couldn’t handle their procedure‑based messaging needs. They selected Intiveo’s patient communication software for its ability to send customized pre‑ and post‑operative instructions by appointment type and to support specialty workflows.

Intiveo’s Enablement Manager completed the setup, allowing Sharma to onboard in just three short phone calls with minimal time commitment from the practice. By customizing Intiveo’s Recall feature and appointment‑type messaging, Sharma added an automated layer of pre‑ and post‑op communication that improved patient experience and strengthened patient relationships.

Sharma Oral Surgery

Priveer Sharma

Sharma Oral Surgery