Case Study: Lakeside Pediatric Dentistry cuts no-shows by 80% and achieves a 70% recall success rate with Intiveo

Lakeside Pediatric Dentistry - Customer Case Study

Lakeside Pediatric Dentistry, a pediatric dental office in Lake Oswego, Oregon, was struggling with manual emails and phone calls for patient communication and a failing recall process while using Eaglesoft. They chose Intiveo for its automated reminders, deep customization, two-way chat, and wellness screening surveys to improve outreach and scheduling.

Intiveo implemented automated multi-step reminders, two-way texting, COVID wellness screening forms, and the Social Review Add-On, enabling easier rescheduling and real-time parent communication. As a result, Lakeside saw an 80% decrease in no-shows, a 70% recall success rate, about 3 hours saved per day, faster filling of open spots, and an uptick in patient reviews.

Lakeside Pediatric Dentistry

Amy

Front Desk