Case Study: HealthPlex Dental Centre reduces cancellations by 80% and saves 3 hours/day with Intiveo

HealthPlex Dental Centre has seen a 25% increase in patient reviews in just one month

HealthPlex Dental Centre, a full-service general dental practice, was spending 2–3 hours daily on manual patient outreach—calling up to 40 patients a day—which made recalls, confirmations and review collection difficult. They selected Intiveo and adopted its platform for mass notifications, automated appointment and recall reminders, two-way SMS chat, and the Social Reviews add-on to streamline patient communication.

Using Intiveo, the practice achieved an 80% reduction in appointment cancellations, a 25% increase in patient reviews within one month, and about 3 hours saved per day; recall rates and appointment success improved as patients were reached via their preferred channels and real-time two-way chat replaced many manual calls. Intiveo also enabled consistent mass notifications (for example, weather-related closures), significantly improving administrative efficiency and patient engagement.

HealthPlex Dental Centre

Krithika

Front Desk