Case Study: GRAFT Periodontics achieves 80% confirmation rate and 1 hour/day time savings with Intiveo

GRAFT Periodontics - Customer Case Study

GRAFT Periodontics, a state-of-the-art periodontal and implant surgery center in Vancouver, was handling all patient communication manually as the practice grew and needed a way to automate reminders, instructions, intake forms, and screenings. They turned to Intiveo and its automated patient communication platform to send customized messages by appointment type and streamline front‑desk workflows.

Intiveo implemented automated reminders, confirmations (text/email/voice), pre-op instructions, intake forms and COVID wellness screenings, producing measurable gains: an 80% confirmation rate, 70% form completion rate, and roughly 1 hour per day saved in staff time. Intiveo’s solution reduced unprepared patients, enabled easy rescheduling for symptomatic patients, and allowed completed forms to be uploaded directly into charts, improving efficiency and patient readiness.

GRAFT Periodontics

Ruby

Office Manager