Case Study: Dentistry at Merritt reduces appointment call volume and cancellations with Intiveo

Dentistry at Merritt cuts appointment-confirmation time by 6 hours a day with Intiveo

Dentistry at Merritt, a dental practice in British Columbia, faced challenges with time-consuming manual appointment reminders and high call volumes. They sought a solution to streamline patient communication and reduce the administrative burden on their staff. To address this, they implemented the Intiveo patient engagement platform.

By using Intiveo's system for multi-channel reminders, the practice eliminated up to 6 hours of daily confirmation calls and reduced short-notice cancellations. The solution also saved costs by removing the need for a dedicated office cell phone. Intiveo's platform allowed the staff to automate communication and reallocate their time to other critical tasks, significantly improving operational efficiency.

Dentistry at Merritt