Case Study: Dentistry at Merritt achieves streamlined appointment scheduling and reduced short-notice cancellations with Intiveo

Dentistry at Merrit has received overwhelmingly positive feedback from their patients since implementing Intiveo

Dentistry at Merritt, a busy multi-location dental practice in British Columbia, struggled with time-consuming manual outreach—relying on phone calls, texts and emails—and had trouble reaching patients reliably while bearing extra costs like a dedicated texting cell phone. Looking for a better approach, they implemented Intiveo’s appointment reminder and communication platform, noted for customizable settings and real human-voice reminders.

Intiveo’s multi-channel solution (calls, texts, email, voice options and scheduling preferences) streamlined confirmations so staff no longer spend up to an hour on the phone, eliminated the need for a separate texting cell, reduced short-notice cancellations, and improved patient satisfaction and responsiveness; the platform also proved useful for mass communications during emergencies such as flooding and COVID-19 reopenings.

Dentistry at Merritt

Cheryl

Office Manager