Case Study: Conestoga Oral Surgery achieves 6 hours/day time savings and 100 monthly patient reviews with Intiveo

Conestoga Oral Surgery - Customer Case Study

Conestoga Oral Surgery (COS) is a full-service oral and maxillofacial surgery practice with three locations in central Pennsylvania. Facing slow, manual patient communications for up to 150 patients per day, COS selected Intiveo’s automated patient communication platform — including customizable appointment reminders, multi-location management, and DSN practice-management integration — to centralize and streamline outreach.

Intiveo implemented appointment reminders, two-way chat, COVID-19 wellness screening forms, mass notifications, and reputation management across all locations, enabling COS to flag symptomatic patients, fill canceled spots, and send closures during a snowstorm without individual calls. As a result, Conestoga Oral Surgery reports about 6 hours per day in staff time saved and an increase to roughly 100 patient reviews per month (up from 50), plus consistent, real-time communication across all three sites.

Conestoga Oral Surgery

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