Case Study: Centre Dentaire Tracadie-Sheila achieves a 70% confirmation rate and major time savings with Intiveo

Centre Dentaire Tracadie-Sheila has seen a 70% increase in confirmation rates

Centre Dentaire Tracadie-Sheila, a dental practice serving Tracadie-Sheila since 2007, faced a time-consuming workflow of calling patients one by one to confirm appointments. Seeking a shift to texting and automated communications, they adopted Intiveo’s software for automated text and email reminders and COVID‑19 screening forms.

Intiveo implemented automated appointment reminders, two-way texting and email workflows, and pre-appointment instructions, which lifted confirmation rates to 70%, achieved a 95% patient approval rate, and significantly reduced cancellations—freeing staff from manual follow-ups and improving last-minute communications and patient preparedness.

Centre Dentaire Tracadie-Sheila

Gisèle

Administrative Coordinator